FAQ

Have A Question?

order

We have an amount of stock to guarantee shipment. However, if you need to purchase a large quantity, we will produce new ones separately.

Yes! We provide odm and oem services to help you produce more efficiently and maximize the value of your products.

You can tell us about your requirements, and we will send you the samples you need.

We are always committed to providing our customers with quality products at low prices.
If you need more details, you can send us an email, and we will send you our catalogue in time.

If you receive damaged goods, don’t hesitate to contact us. We will send you a new replacement or compensate you for the loss depending on the situation.

Many international certifications have been obtained due to our quality pursuit and control: ACS, BSCI, CE, CQC, DVGW, ISO14001, OHSAS, SABS, WaterMark, and WRAS.

Certainly!
We insist on developing energy-saving production lines and vigorously developing water-saving sanitary ware. After years of research and development, we have made a breakthrough in low-power water and energy saving.

ADA stands for American with Disability Act. ANSI A117.1 is a standard that defines requirements a product must meet in order to comply with the ADA. All products displaying the ADA logo comply with the applicable requirements.

Shower Drains

The answer is YES!
In showers, plumbing codes require a slope of one-quarter (1/4) inch per foot of floor to allow for efficient water delivery to the drain.
According to the TCNA manual, this slope is referred to as “sloped fill” or commonly referred to as pre-slope. This sloping material is installed underneath the pan liner (waterproof membrane).
1.Use a tape measure to determine the distance between the drain and the farthest corner of the shower.
2.Divide this distance (inches divided by 12) by 4 to know what slope you need.
For example, if this distance is 26 inches, then 26 ÷ 12 ÷ 4 = 0.5417, and 0.5417 or slightly more than 1/2 inch is the required slope.
Finally, use a pencil to mark the height of the slope along the wall and install the sloped filler.

Our standard channels have a built in cross break or fall and are designed to be installed level. This allows you to locate the outlet anywhere on the channel. The water will drain via capillary action (siphoning) once in the channel. The exception would be for a miter installation, which makes it necessary to pitch the non-outlet end of the channel towards the outlet.

You can place the drain in the appropriate location in the bathroom.
If your bathroom has no curvature (no threshold), you can place the drain along the bathroom door wall. Or place it next to the wall directly across from the door. Placing the drain perpendicular to the door creates a tripping hazard due to the slope requirement.

The minimum requirement for outlet receptacles in a bathroom is one GFCI-protected receptacle served by a 20-amp circuit. This is a bare minimum, however, and most bathrooms will have at least two receptacles, and often as many of four or five.

Yes!
A popular option for linear drains is to install them flush with the shower wall, which eliminates the need for any tiling behind the drain. And water splashing up from the wall flows directly into the channel, making it less likely to cause pools of water.

There are two types of trench drain and slot drains joint sealant: flexible and rigid.
Flexible sealants are commonly used to seal trench drain joints that are prone to movement or require sealing against water and weak chemical conditions.
Rigid sealants are chemically resistant and have high strength. Because the material will permanently fuse two channels, it is a perfect fit for water-tight sealing of joints.

1. Laser cutting process is used to cut raw materials.
2. Multiple CNC bending machines allow the material to be bent and formed.
3. Roll round and splice according to the drawing.
4. Weld according to the welding process of the product.
5. Polishing process to make the surface of the workpiece smooth, beautiful and robust.
6. Various surface treatment processes make the products look more attractive.
7. Strict testing to ensure the quality and performance of the products.

Any floor drain with a DX flange. Example: DX2312, DX2565R, etc.

Yes, we are happy to accept product modifications and custom solutions.

Yes, it is.
We have adjustable strainer extension adapters for our shower drains. They can be used as an extension of the drain when the strainer head must be raised to accommodate deeper floor fillings.

The trap primer connection is to receive discharge from a trap primer valve to maintain the trap seal (water level) in p-trap below to prevent the emission of sewer gases.

Sizing and Location–For most indoor locations, the grate free area should be 1.5 times the transverse area of the connecting pipe. The number and location of drains are based on the configuration of the floor plan, type of operation and location of equipment.

Huckle drains are designed to be poured in place with a two-pour process utilizing a waterproofing membrane between the two pours and flashed into the floor drain. Any above-grade floor penetration should be flashed (waterproofed) to ensure no leakage to floor below.

ADA compliant grates have a maximum slot width of ½” and are to be installed where the long dimension is perpendicular to the dominant direction of travel. Heel proof grates have a maximum opening or slot width of 5/16”.

No. The melting point for cast iron is approximately 2,200 degrees Fahrenheit which far exceeds the maximum temperature ratings of most construction materials.

certificates

Many international certifications have been obtained due to our quality pursuit and control: ACS, BSCI, CE, CQC, DVGW, ISO14001, OHSAS, SABS, WaterMark, and WRAS.

Certainly!
We insist on developing energy-saving production lines and vigorously developing water-saving sanitary ware. After years of research and development, we have made a breakthrough in low-power water and energy saving.

ADA stands for American with Disability Act. ANSI A117.1 is a standard that defines requirements a product must meet in order to comply with the ADA. All products displaying the ADA logo comply with the applicable requirements.

shipping

We will make reasonable production arrangements according to the delivery time required on the contract to ensure that we can send it out on time.

Yes, we do.
If you need the goods urgently, please let us know, and we will arrange the shipment and expedited logistics for you as soon as possible.

Our factory is located in Ningbo, Zhejiang Province, China, so generally, we choose to ship from the port of Ningbo.

If you receive damaged goods, don’t hesitate to contact us. We will send you a new replacement or compensate you for the loss depending on the situation.

Installation

Yes, parts for our current standard products are available.

Of course!
We have installation instructions for each product, which you can find on the product details page of our official website.
In addition, we have product installation videos which you can find on our YouTube channel.

If you are experienced, you can do the installation yourself by reading our installation instructions or watching installation videos.
However, if not, we recommend that you hire a professional plumber to perform the installation.

customized

Absolutely!
Fixed styles cannot satisfy all customers, different customers’ aesthetic preferences will vary, and different decoration styles have different product requirements. Therefore, in the design process, we pay great attention to customer communication, from the customer’s needs to meet your pursuit of personalization.

Yes!
We have rich experience in customization and can customize the style, color, size, etc., of our products. We can customize according to the pictures you provide to meet your pursuit of personalization.

warranty

A five-year warranty backs the products. We promise that the products will be free from defects in materials and artistry under regular use. If your product fails within five years, we will provide you with repair services to ensure that your product can continue to use usually.
In addition, you can enjoy free returns and exchanges within 30 days.